About the role

We are looking for a Senior Service Designer to join our team and strengthen our capacity to deliver strategic projects with rigour, creativity and methodological consistency.

You will work directly on transformation initiatives — from early discovery to service design and implementation support — collaborating closely with clients, stakeholders and multidisciplinary teams.

This is a role for someone who thrives at the intersection of strategy, design and facilitation, and who is comfortable operating in complex, real-world environments.

What you'll do

• Map and structure customer and service journeys (AS-IS and TO-BE)
• Facilitate co-design and strategic workshops with clients
• Map stakeholder ecosystems and identify key relationships and tensions
• Define value propositions and develop service blueprints
• Support the development of commercial proposals (conceptual and methodological framing)
• Conduct qualitative research (interviews, field observation, insight synthesis)
• Produce high-quality strategic deliverables: frameworks, operating models, transformation narratives, executive presentations

What we're looking for

Experience

• 4–7 years in Service Design or Strategic Design
• Proven track record in digital transformation projects
• Consulting experience (preferred)
• Experience working with public administration (valued)
• Spanish is mandatory — you will work with clients and partners across the Iberian Peninsula

Technical skills

• Complex journey mapping (AS-IS / TO-BE)
• Service Blueprinting
• Design Thinking applied in real project contexts — not just academic
• Qualitative research and strategic synthesis
• Stakeholder and ecosystem mapping
• Production of executive-level presentations and strategic documents

Profile

• Autonomous and self-organised, comfortable navigating ambiguity
• Strong communication and facilitation skills — written and verbal
• Structured thinker with attention to detail
• Collaborative, but able to lead when needed
• Curious and sharp: you ask the right questions before jumping to solutions

What we offer

• Full-time position with a hybrid model (Lisboa / Porto)
• Involvement in complex, meaningful projects across sectors
• A collaborative and intellectually stimulating environment
• Room to grow and influence how we work methodologically
• Competitive compensation package