Cases
Agents in production. Here’s what changed.
Real processes, real systems, representative numbers. Every case went live in 30 days.
Case studies
5 cases shown
- agents in production90E-commerce
One marketplace. 90 agents. Every team judged.
Full Agentic OS8 departmentsRead the case - benefit in year one€87kLogistics
The inbox that answers itself.
ClassifierResponderRead the case - benefit in year one€112kRetail
Customer care that never closes.
ClassifierResponderRead the case - benefit in year one€58kServices
Friday reports that write themselves.
AnalystOrchestratorRead the case - in commission from new leads€340kReal estate
Every listing found before the competition.
ScraperAnalystResponderRead the case
Use cases
Twelve jobs agents do every day.
Start with the one that has the most volume and the clearest rule. The Diagnostic ranks every candidate by what it is worth, so the first agent pays for the next.
Customer care
Answer order, booking and delivery questions
In seconds, on email, chat and WhatsApp, in the customer’s language, from live data in your systems.
- Classifier
- Responder
Sort a shared inbox and draft the replies
Every email read, tagged and routed. Routine ones answered, urgent claims moved to the top.
- Classifier
- Responder
Handle returns and refunds inside your limits
The policy applied the same way every time. Anything above your limit waits for a person.
- Responder
Sales
Find new opportunities and leads before competitors
Portals, registries and competitor sites read every hour, and every find scored.
- Scraper
- Analyst
Answer new leads in minutes, day and night
Enquiries from forms, portals and WhatsApp answered and qualified, then handed to the right person.
- Responder
Draft proposals from your past wins
A first draft built from the proposals that won before, your prices and the client’s brief.
- Analyst
- Orchestrator
E-commerce
Recover abandoned carts, one person at a time
The right time, channel and tone for each buyer. Vouchers only inside your margin rules.
- Analyst
- Responder
Clean supplier files and write product pages
Imports matched to your catalogue, pages written and translated, checked before they go live.
- Scraper
- Analyst
Operations
Turn emails and documents into orders
Bookings, orders and forms read from email and PDFs, then entered into your ERP, TMS or CRM.
- Classifier
- Orchestrator
Onboard new clients end to end
Documents collected, accounts set up and the team briefed, with every step tracked.
- Orchestrator
Finance and reporting
Write the weekly report from your tools
Sales, pipeline, hours and margins pulled together and explained before anyone asks.
- Analyst
Match invoices to orders and flag the gaps
Supplier invoices checked against orders and deliveries, with only the exceptions sent to a person.
- Analyst
Questions
Before you pick the first one.
A piece of work an agent does end to end, with a clear start, a clear result and a number to measure it by. Answering order questions, sorting a shared inbox or writing the weekly report are use cases. ‘Use AI in sales’ is not: it is a wish, and it has no number.
The one with the most volume and the clearest rule, where a mistake is cheap to catch. For most companies that is a shared inbox, customer questions or a weekly report. The Diagnostic maps every candidate and ranks it by value, so the first agent pays for the next.
Anything that moves money, makes a promise or cannot be undone. Your rules decide where that line is, and above it the agent prepares the work and waits for a person to approve it.
In 2025, MIT’s NANDA initiative found that about 95% of enterprise generative AI pilots delivered no measurable impact on the P&L (“The GenAI Divide: State of AI in Business 2025”). The usual reasons are a vague goal, no access to real systems and no one responsible after the demo. We start from a number, build inside your tools and stay to run what we build.
Free 30-minute call
Find out what you could hand off.
Tell us how your company runs. In 30 minutes you'll know which work agents can take, what it's worth and what it would cost. No slides, no obligation.In 30 minutes you'll know which work agents can take, what it's worth and what it would cost. No obligation.
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