Service 02 · Support & maintenance
Service 02
Systems that just run. Every day.
Proactive monitoring, fast incident response and continuous improvement, for the software we built and the software you already have.
Monthly retainer with an agreed SLA
What we do
24/7 monitoring
Uptime, errors, queues and costs watched around the clock, with alerts before users notice.
Incident response
Agreed response times by severity, and a written post-mortem for anything serious.
Updates & security
Framework, dependency and security updates on a regular schedule.
Continuous improvement
A monthly slot for the small fixes and features that pile up.
With your Agentic OS
The team that runs your systems can run your agents too.
Same monitoring, same on-call, same monthly report. When you add an Agentic OS, it joins the same SLA.
WHAT’S IN THE MONTHLY REPORT
- Uptime
- Incidents & fixes
- Response times
- Costs
- Security updates
- Next month’s plan
How we work
An SLA you can actually read.
- 01
Audit
We review your systems, access and risks. You get a baseline report.
- 02
Stabilise
Fix the urgent issues and set up monitoring and alerts.
- 03
Run
Monitoring, incident response and updates under the agreed SLA.
- 04
Improve
A monthly review of what broke, what’s next and what it costs.
Other services
All engineeringFree 30-minute call
Find out what you could hand off.
Tell us how your company runs. In 30 minutes you'll know which work agents can take, what it's worth and what it would cost. No slides, no obligation.In 30 minutes you'll know which work agents can take, what it's worth and what it would cost. No obligation.
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